Privacy Policy

PRIVACY POLICY Central India Associates (“We”, “Our” or “Central India E-Clinic”), is a partnership firm, having its registered office at 113-A, 4th Floor, Fashion Hub Street, Behind UCO Bank, Shahpur Jat (Hauz Khas), New Delhi 110049 India. We own and operate www.cieclinic.com and the mobile and other device applications thereof (“Portal”) and are committed to protecting the privacy and security of personal data belonging to and/or shared by users of Portal including but not limited to healthcare providers and patients(“User” “You” or “Your”). We value Your privacy and advise You to carefully read this privacy policy (“Privacy Policy”) as this Privacy Policy describes the types of personal data or personal information we collect, how we use the information, how we process and protect the information we collect, for how long we store it, with whom we share it, to whom we transfer it and the rights that individuals can exercise regarding our use of their personal data. We also describe how You can contact us about our privacy practices and exercise your rights.

You agree that You have acceded to the terms of the Privacy Policy. Your use of the Portal/Services (as defined under the Terms of Use) or any personal information shared by You are subject to the terms of this Privacy Policy and Central India E-Clinic’s Terms of Use. In the event You do not wish to be bound by these terms, You have a choice, which is free from any form of coercion or undue influence, to not access the Portal. This Privacy Policy also applies generally to Our parent, affiliates, subsidiaries, or joint venture websites (if any).

CONSENT

We request You carefully read this Privacy Policy and Terms of Use of the Portal before sharing personal information with us. This Privacy Policy applies to current and former visitors of the Portal. By visiting and/or accessing the Portal (or searching for any of the pages on Our Portal), You explicitly consent and agree to the Privacy Policy laid out herein and by providing Us Your personal information yourself or by making use of the Services provided through the Portal or through Third Party Service Providers (as defined under the Terms of Use), You hereby acknowledge for the collection, receipt, storage, use, processing, disclosure and transfer of Your personal information in accordance with the provisions of this Privacy Policy. No liability pertaining to the authenticity/ genuineness/ misrepresentation/ fraud/ negligence, etc. of the information disclosed shall lie on Central India E-Clinic nor will Central India Associates in any way be responsible to verify any information obtained from You.

Collection, use, and disclosure of information that has been designated as Personal Information under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 requires the express consent of the User. By affirming Your assent to this Privacy Policy, You provide Your consent to Central India E-Clinic for such use, collection, and disclosure for the provision of Services.

COLLECTION OF PERSONAL INFORMATION

“Personal Information” includes ‘sensitive personal data or information’ (as defined under applicable law) and other information that You share with Us whether directly or in combination with other information or is received from Third Party Service Provider, that personally identifies You or could be used to personally identify You.

Users: We may collect information such as Your name, address, email, phone number, medical records, and medical history, physical, psychological, and mental health condition, payment information such as credit card information, and other such information as provided by You while rendering Services of the Portal. We may also collect information that You share in the process of User registration, and post Your feedback, reviews, comments, etc. on the Portal.

Non-Personal Information: Information, (viz. type of internet browser and operating system used, the domain name of the website from which You came, number of visits, average time spent on the site, pages viewed, etc.) may be picked up automatically and without being explicitly provided by You, but during Your interaction with the Portal by the use of certain technologies, such as cookies and web beacons.

We will be using google Gmail, read-only permission to sync your health records from multiple sources to www.cieclinic.com.

Central India E-Clinic’s use and transfer to any other app of information received from Google APIs will adhere to the Google API services user’s data policy, including the Limited Use requirements.

Camera & audio permissions are required to facilitate a teleconsultation with doctors & save medical records with www.cieclinic.com. The doctor might choose to record the teleconsultation for medico-legal reasons.

We will inform you on the teleconsultation screen if the doctor chooses to record the video consultation session.

We additionally seek permission for reading & writing files on external storage to allow you to upload & save medical records on the www.cieclinic.com web application which you have full control over whether to share further with doctors or not.

We don’t scan any other files from your storage system other than the files you’re explicitly uploading.

We require permission to use images or capture image from the camera for updating profile photos, uploading images as a medical record, or measuring your physical health conditions using the camera.

We shall only save images where the user explicitly chooses to save images with the www.cieclinic.com web application.

We Need access to the camera, Images, and file upload in order to:

  • Store medical records
  • Update user Profile photo
  • For Tele-consultation

The user Images can only be saved on the Central India e-clinic web app by an explicit action by the user.

Central India E-Clinic’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

COOKIES

Cookies are alphanumeric identifiers with a small amount of data that is stored on the User’s device hard drive containing information about the User, commonly used as an anonymous unique identifier. Central India E-Clinic and other third-party service providers collect information about You using these cookies. Please note, a cookie in no way gives Us access to Your device. Our Portal uses these “cookies” to collect information and to improve Our service. Some cookies and other technologies may serve to recall Personal Information previously indicated by You. Most web browsers are set to accept cookies by default. If You prefer, You can usually choose to set Your browser to remove cookies and to reject cookies. If You choose to remove cookies or reject cookies, this could affect certain features of the Portal.

Other websites may place their own cookies or other files on Your device, collect data or solicit personal information from You, for which We shall not be held responsible or liable. We encourage You to read the privacy policies of all external sites.

USE OF PERSONAL INFORMATION

You agree and acknowledge that all information gathered from You, that is, information that is voluntarily provided by You or received from Third Party Service Providers and information that may be automatically collected, may be used by Central India E-Clinic for the following purposes:

  • to comply with central, state, or local laws that require disclosure;
  • to respond to law enforcement officials or to judicial orders, subpoenas, or other processes;
  • to avert a serious threat to health or safety;
  • to enable the provision of Services opted by You including collating all User medical records, reports, and other data;
  • to enable the viewing of content in Your interest;
  • to copy, reproduce, store, distribute, publish, export, adapt, edit and translate Personal Information to the extent reasonably required for the provision of Services by Central India E-Clinic;
  • to provide better products and Services and to programmatically use Your data to give You contextual Services;
  • to fulfill Your requests for certain Services;
  • to contact You about Our Services;
  • to use and share Your information with third parties with whom We have a contractual relationship. For example, We may provide You with a link where You may share Your content with another person including Third Party Service Provider;
  • to respond to Your comments, reviews, and questions and provide better customer service;
  • for promotion and marketing purposes;
  • to track Your activity on Our digital platforms and personalize and improve Your experience;
  • to understand Your preferences and to enhance, personalize, and customize Your experience using Our Portal;
  • to conduct research following internal review protocols to ensure the balancing of privacy and to use anonymized data for research;
  • Additionally, non-personally identifiable information, exclusively owned by Central India E-Clinic may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis, and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and Central India E-Clinic may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
  • to use Your information to operate, improve and maintain our site, to prevent fraud and abuse;
  • to fulfill any other purpose for which You provide Us Personal Information; and
  • for any other purpose for which You give Us authorization.

Please note that We may use Non-Personal Information created by Us without restriction. We may retain Non-Personal Information and will continue to use Non-Personal Information as permitted under this Privacy Policy and applicable law.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose Personal Information that We collect from You or that You provide:

  • to contractors, service providers, and other third parties for analytics and communications and who are bound by contractual obligations to keep Personal Information confidential;
  • as required by law, which can include providing information as required by a court order;
  • when we believe in good faith that disclosure is necessary to protect Your safety or the safety of others, to protect Our rights, to investigate fraud, or to respond to a government request;
  • to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information maintained by the Portal is among the assets transferred;
  • for any other purpose disclosed by Us when You provide the Personal Information;
  • to deal with requests, inquiries, complaints or disputes and other customer care-related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;
  • to government institutions/ authorities to the extent required (i) under the laws, rules, and regulations and/ or under orders of any relevant judicial or quasi-judicial authority; (ii) to protect and defend the rights or property of Central India E-Clinic; (iii) to fight fraud and credit risk; (iv) to enforce Central India E-Clinic’s Terms of Use (to which this Privacy Policy is also a part); or (v) when Central India E-Clinic, in its sole discretion, deems it necessary in order to protect its rights or the rights of others; and if otherwise required by an order under any law for the time being in force including in response to inquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offenses.

Central India E-Clinic may make User information/data accessible to its employees and data processors only on a need-to-know basis. All our employees and data processors, who have access to, and are associated with the processing of User information, are obliged to respect its confidentiality.

Location Data Usage

We use location data only to show you relevant results for showing relevant results for booking teleconsultation slots. We don’t save the location collected nor use it for any other activity on the app.

GOOGLE ACCOUNT EMAILS (GMAIL)

A User (HealthCare Provider/Doctor/CareSeeker) may choose to provide explicit consent to connect/integrate the User’s Gmail account(s) with his/her account on the Platform. The following is the information collected from your consented email accounts:

  • Consultation Appointments are taken with a Doctor/HealthCare Provider where the consented email account is owned by the Doctor/HealthCare Provider. www.cieclinic.com web application organizes this information in your account to help you manage all your appointments in one place.
  • Medical Records, Lab Test Reports, and Care Context Documents. Central India E-Clinic Web Application organizes this information in your account to provide Smart Health Reports.
  • Connecting your Gmail account enables us to automatically provide updated Smart health insights to CareSeeker. Central India E-Clinic Web Application cannot make any medical diagnoses. Please consult a doctor if you are concerned about your health or you have any medical queries. You should never override or reject a doctor’s professional advice in favor of any information that you see on Central India E-Clinic.
  • You can choose to de-link your Gmail account with the application at any time and/ or you can delete your information by writing to support@cieclinic.com
  • Once connected, the Platform will securely access and analyze the contents of emails consisting of ‘read-only’ including but not limited to the attachments from HealthCare Providers / Doctors for the purpose of managing and tracking Appointment information and/or Medical Records, such as Lab Reports, Prescription, Radiology Reports, Discharge Summary and consolidating this information in User’s Central India E-Clinic account.

Please note that any data obtained by this integration will be used by the Company solely for providing the Services, updating the User’s Smart Health Reports, & consolidating appointments for a HealthCare Provider/Doctor in one place. We shall not use or transfer any data or information received from the integration of the email addresses with the account on the Platform to third parties for any purpose other than as explicitly authorized by the User.

SECURITY

Your security is important to Us. Central India E-Clinic adopts reasonable security practices and procedures to include, technical, operational, managerial, and physical security control measures in order to protect all User information including Personal Information in its possession from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

All data, content, and/or all User information is encrypted during transmission and will be stored encrypted at rest. Central India E-Clinic shall take reasonable steps to protect Your Personal Information in an effort to prevent the loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Central India E-Clinic assumes no liability or responsibility for the disclosure of Your Personal Information due to errors in transmission, unauthorized third-party access, or other causes beyond its control. Central India E-Clinic has undertaken reasonable measures to protect Your rights of privacy with respect to Your usage of the Portal controlled by Us and the Services provided herein. However, We shall not be liable for any unauthorized or unlawful disclosures of Your Personal Information made by any third parties who are not subject to Our control.

CONFIDENTIALITY

You further acknowledge that the Portal may contain information that is designated confidential by Us and that You shall not disclose such information without Our prior written consent. Your information is regarded as confidential and therefore, will not be divulged to any third party, unless if legally required to do so to the appropriate authorities or shared as per this Privacy Policy or Terms of Use.
We will not sell Your Personal Information to any third party or use Your e-mail address for unsolicited mail. Any emails sent by Us will only be in connection with the provision of agreed Services, and You retain sole discretion to seek for discontinuation of such communications at any point in time.

USER’S RIGHTS

All the information provided to Central India E-Clinic by a User, including Personal Information, is voluntary. User has the right to withdraw consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive i.e. We cannot delete the Personal Information for which We are custodians on behalf of Third Party Service Providers. Further, if a Third Party Service Provider ceases to be engaged with Central India E-Clinic, We may be contractually obligated to give such Third Party Service Provider a data export, however, given the nature of data, the User may continue to co-owners of such data and Central India E-Clinic will continue to keep the Personal Information including User data for continues provision of Services to User.

Users can access, modify, correct and delete the Personal Information. However, if the User updates his/ her/ its information, Central India E-Clinic may keep a copy of the information which the User originally provided to Central India E-Clinic in its archives for the User documented herein. In case the User seeks to update or correct, his/ her/ its Personal Information, the User may exercise these rights by emailing Central India E-Clinic at privacy@cieclinic.com and communicating the change(s) for updating Central India E-Clinic’s records.

If a User, as a casual visitor, has inadvertently browsed any other pages of this Portal prior to reading the Privacy Policy and the Terms of Use, and such User does not agree with the manner in which such information is obtained, stored, or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by Central India E-Clinic. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing/ deletion, as Central India E-Clinic cannot guarantee, predict or provide for the behavior of the equipment of all the visitors of the Portal.

If a User has inadvertently submitted any Personal Information to Central India E-Clinic prior to reading the Privacy Policy and Terms of Use, and such User does not agree with the manner in which such information is collected, stored, or used, then such User can ask Central India E-Clinic, by sending an email to privacy@cieclinic.com containing the rectification required, whether Central India E-Clinic is keeping Personal Information about such User, and every User is also entitled to require Central India E-Clinic to delete and destroy all such information relating to such user (but not other Users) in its possession.

In case the User does not provide its information or consent for the usage of Personal Information or subsequently withdraws consent for the usage of the Personal Information so collected, Central India E-Clinic reserves the right to discontinue Services for which the said information was sought.

OPT-OUT

Central India E-Clinic may send You certain notifications regarding promotional offers, marketing offers, or regarding the Services being availed by You, etc. In case You do not wish to receive them, You may have the option to opt-out of the same.

If You opt-out, Central India E-Clinic or its affiliates consents to not send any non-essential (promotional, marketing-related) communications to You, however, We may still send You non-promotional emails, such as emails about Your account.

AMENDMENT

Central India E-Clinic reserves the right to amend the Privacy Policy, as and when required. It is Your responsibility to keep yourself updated on the changes made from time to time. Your continued use of the Portal shall be deemed to be Your acceptance of such changes.

GRIEVANCE REDRESSAL

In compliance with Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of Central India E-Clinic for the purpose of this Policy shall be:

  • Grievance Officer Name Dharmesh Kotak
  • Email Address: support@cieclinic.com

In case You have any questions, comments, or concerns about this Privacy Policy or wish to exercise any of the above-mentioned rights, You can contact us at support@cieclinic.com